good bat's Privacy Policy
Your personal information is stored with us in trust. This policy explains in detail how we collect information, what purposes we use it for, and how we keep it safe.
1. Introduction
good bat (referred to hereinafter as "we", "us", or "platform") places the highest importance on the privacy of its users. This privacy policy explains what types of personal information are collected when using the goodbat.cam website, how that information is stored and used, and what rights you have.
By using this platform, you are agreeing to the terms of this privacy policy. To learn about the full terms and conditions related to using good bat's services, please read our Terms and Conditions, which contain detailed information on account management, bonuses, and payments.
This policy applies only to individuals aged 21 or above. Minors are not permitted to register for or use this platform.
2. What Information Is Collected
good bat collects user information at various stages. This information can be divided into two main categories.
2.1 Information Provided Directly
Information you provide during account registration, deposits, withdrawals, or when contacting support includes:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
- Documents provided for identity verification (such as a national identity card)
2.2 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address
- Device type and operating system
- Browser type and version
- Pages visited on the website and time spent
- Referral source (where you came from)
- Cookies and session data
3. Purpose of Information Collection
good bat uses collected information only for the following legitimate purposes:
- Account management: For registration verification, login security, and proper account administration.
- Identity verification: To confirm age (21+) and verify identity to prevent fraud.
- Payment processing: To securely complete deposits and withdrawals.
- Customer support: To respond to your issues or questions.
- Platform improvement: For statistical analysis to further improve the user experience.
- Security protection: To detect and prevent unauthorised access, fraud, and other harmful activity.
- Relevant communications: To send bonus offers, promotional information, or important notifications (only with your consent).
good bat never sells your personal information or transfers it to third parties for commercial purposes.
4. Information Sharing and Disclosure
In certain circumstances, good bat may share your information with trusted third parties. However, such sharing is always limited, purpose-specific, and controlled.
4.1 Service Provider Partners
Necessary information may be shared with the technology partners we work with for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer service providers), technology infrastructure, and customer support tools. These partners are required to comply with our privacy standards.
4.2 Legal Obligations
If information is required to be provided on the basis of any proper legal process, court order, or valid request from a government authority, good bat will be obliged to provide it in accordance with the law.
4.3 Business Changes
If a merger, acquisition, or asset transfer occurs in the future, user information may form part of it. In such a case, you will be notified in advance.
5. Cookies and Tracking Technology
The good bat website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security.
- Functional cookies: To remember your preferences (such as language).
- Analytics cookies: To analyse website traffic and usage.
5.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.
6. Data Security Measures
good bat has taken both technical and organisational steps to keep your information secure.
- SSL encryption: All data transmission between the website and users is encrypted using SSL/TLS technology.
- Secure servers: Personal information is stored on secure, access-controlled servers.
- Access restrictions: Only authorised staff may access user information for specific purposes.
- Periodic audits: Security measures are regularly reviewed and updated.
- OTP verification: Two-step verification is used for important payment transactions.
While we are committed to ensuring the highest level of security, no internet-based system is entirely free of risk. You are therefore advised to remain careful — use a strong password and do not share your login details with anyone.
7. Data Retention Period
good bat retains personal information only for as long as necessary. Information collected while an account is active is kept during that period. After an account is closed, certain information may be retained for a specific period for legal obligations, fraud prevention, or dispute resolution purposes. Once that period has passed, information is securely deleted or anonymised.
8. User Rights
As a user of the good bat platform, you have the following rights regarding your own information:
- Right to access: You can find out what types of information we hold about you.
- Right to correction: You can request that incorrect or outdated information be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to restrict processing: In certain cases, you can request that the use of your information be limited.
- Right to opt out of marketing communications: You can stop receiving promotional messages at any time.
To exercise any of the above rights, please contact our customer support team. good bat provides support in Bengali and English 24/7 via live chat and email.
9. Privacy of Minors
good bat's services are exclusively for individuals aged 21 or above. We do not knowingly collect any personal information from persons under 21. If it becomes known that a minor has registered on our platform, their account and associated information will be deleted immediately. For more details on the importance of safe play, please read our Responsible Gaming page.
10. Third-Party Links
If the good bat website contains links to external websites, good bat is not responsible for the privacy policies of those websites. We recommend that you read the privacy policy of any external site before visiting it.
11. Changes to This Policy
good bat reserves the right to update this privacy policy as needed. Users will be notified of any significant changes via their registered email address or through a notice on the platform. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy. Previous versions are available on request.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
- Live chat: Speak to us directly 24/7 via the live chat option on the website.
- Email: [email protected]
Our support team is always ready to assist you in both Bengali and English. For answers to general questions about good bat, visit our FAQ section.